For me and for many others, LinkedIn is “the” site for finding and connecting with professionals. LinkedIn has created an incredible shift in how we are searching for professionals for recruiting. I am not a fan of LinkedIn Customer Support, though. I have heard of significant improvements for Support but am not sure those improvements have happened. Here are some observations.
If you have submitted a report to LinkedIn Customer support, chances are, that you got this reply: “What you’ve encountered is a known issue and I’m very sorry for the inconvenience”.
Here are some examples of these interactions:
- Not able to see contact info or relationship box (LinkedIn Users: it’s an ongoing issue, created by buggy scripts in various browsers; take a note of it)
- LinkedIn – I report a recurring problem…
- Does LinkedIn…
- Sorting and filtering connections…
- Connections missing...
- LinkedIn Contacts Won’t Sort…
- Our Social Media Accounts
- LinkedIn Customer Support…
- Location Filtering
- (etc.)
- Also, try this search on Twitter:
There is rarely a follow-up from Support; some issues are fixed (as users discover, usually, on their own), some, stay for a while.
We do hope the support improves (and that the software quality control improves, too). In the meantime, here are some channels to discuss and become aware of the “known” issues:
- Check the LinkedIn Help forum questions
- Join the Google-Plus community called LinkedIn Experts, created by Viveka von Rosen – members often share found issues, it’s a good source of information
- Search for similar bug reports shared on Twitter
The two issues that I have seen discussed on various channels recently are:
- Inability to see the contact info on the 1st level connections (sometimes resolved by refreshing, but not always).
- Changes (the functionality shrinking, but sometimes coming back for various users) in searching, sorting, and filtering of the Contacts.
I have also noticed an issue with introductions on LinkedIn; I will share in another post, soon.
Comments 2
And they wonder why their stock dropped recently by 35%.
Thank you Irina!
For me it was two weeks that i could not search with the zip code.
I got the same answer.
I dont think they shud charge ne for the full subscription fee when they dont fix a major issue for 2 weeks. It’s a breach of contract on their side!
How sad that this is their level of service.
Revenge is best served cold… I hope the day will come… When they pay for their arrogance.